Containment windows are short
Ransomware and data exfiltration are fast. Every hour of delay compounds business impact.
Services
Incident Response
When containment decides impact: structured response, forensic investigation and recovery — executed calmly under pressure.
Responding when it matters most
An incident is not the moment for improvisation. Effective response follows a rehearsed method: stop the spread, preserve evidence, understand the intrusion, remove the adversary, and restore operations with confidence that the environment is clean.
Our incident response engagements combine technical containment with coordination and decision support. We work alongside your team and, where needed, coordinate with legal, communications, insurers and regulators.
Why it matters
Why prepared response pays off
Organisations with practised response reduce both damage and recovery time.
Evidence must be preserved
Hasty clean-up destroys the forensic trail needed for scope, regulatory duties and insurance claims.
Decisions need structure
Prescribed roles, criteria and communication paths keep decisions rational under crisis pressure.
How we deliver it
The response lifecycle
Aligned to recognised incident response methodology.
- 01
Triage
Rapid assessment of severity, scope and immediate risk to operations and data.
- 02
Contain
Isolate affected systems and accounts to stop spread — preserving evidence as we go.
- 03
Investigate
Establish the full intrusion timeline, entry point, persistence and data touched.
- 04
Eradicate
Remove adversary access, malware and persistence from the environment.
- 05
Recover
Restore systems and services in a controlled, verified sequence.
- 06
Learn
Post-incident review with concrete improvements to prevent recurrence.
Scope
Incident response capabilities
End-to-end response support.
Emergency containment
Rapid engagement to stabilise an active incident.
Ransomware response
Containment, impact assessment, decryption assessment and recovery strategy.
Digital forensics
Host, network and cloud evidence analysis with court-aware handling.
Threat actor eviction
Systematic removal of access, persistence and tooling.
Recovery coordination
Prioritised, verified restoration of systems and services.
Retainer and readiness
Standby arrangements, playbooks and tabletop exercises before you need them.
Deliverables
What you receive
- Containment and eradication actions
- Forensic investigation report
- Attack timeline and root cause analysis
- Recovery plan and verification
- Post-incident improvement recommendations
FAQ
Incident Response — frequently asked questions
Any confirmed or suspected breach of security leading to loss, disruption or unauthorised access — malware or ransomware, account compromise, data exposure, denial of service, or insider misuse. When in doubt, early triage is cheaper than late discovery.
Isolate and preserve, do not power off broadly, and engage response capability early. Avoid rebuilding systems before evidence is captured, and keep a contemporaneous record of actions and decisions.
Yes. Retainer clients receive agreed response times, pre-documented environment knowledge and access to tabletop exercises so roles and procedures are proven before an incident.
We preserve evidence with chain-of-custody practices and provide the factual reporting needed for legal counsel, insurers and regulators. We coordinate with your counsel and advisors under privilege where directed.
Yes. We develop incident response plans, playbooks and communication matrices, then validate them through tabletop and simulation exercises with your team.
Related
Related services and solutions
Discuss incident response with our team
Tell us about your environment and objectives. We will outline a proportionate scope and what you can expect to receive.